Garland, Texas

Garage door won't open

Press the wall button once and listen. What you hear usually tells you whether the trouble is power, the opener or a spring.

What you hear, and what it usually means

You notice	It often means
Nothing at all: no click, no light	Power. The cord is out, a breaker has tripped or the outlet is switched off. A dead wall control looks the same.
A click or hum, but no movement	The opener has power and is trying. Either its drive has failed or the door is too heavy for it to lift.
The motor runs and the trolley slides, but the door stays down	The opener has come loose from the door. Someone may have pulled the release cord and not reconnected it.
The door rises a few inches, then stops or drops	Usually a broken spring. Don't press the button again.
One side climbs higher than the other	A cable has probably slipped. Stop and leave the door where it is.

The door, the opener and the power can each fail on their own, so one quick check can rule out two of them.

Don't pull the release cord with the door open or half open. If a spring has failed, the door can fall.
Don't force the door up by hand if it feels very heavy.
Keep your hands off the springs, the cables and the bottom corner brackets.

Many wall controls have a lock or vacation setting that makes the opener ignore remotes. It is easy to bump with a shoulder or a box.

If the wall button works and every remote fails, go to remotes and keypads. If nothing works, start with the outlet.

Call this number and tell the independent contractor you reach what the door is doing.