A guide for Garland homeowners
Garage door questions and answers
Short answers, with links where there's more to say.
Common questions
Who answers the phone?
An independent garage door contractor. They don't work for this site.
Can I fix a broken spring myself?
No. Springs and cables store enough energy to cause serious injuries. The safety guide says what you can check.
My garage door opens a few inches and stops. What is wrong?
Usually a broken spring. Stop pressing the button. The door-won't-open page sorts other causes by sound.
Can I open the door by hand if the power is out?
Yes, if the door is fully closed and undamaged. The guide gives the steps and says when to stop.
Should I repair or replace my door?
One failed part points to repair. Damage across the door points to replacement. The guide has the details.
Does Texas license garage door contractors?
No. The hiring guide says what to check instead.
Does my insurance cover hail damage?
That depends on your policy, so ask your insurer. File as soon as you can, and turn down anyone who offers to waive your deductible.
What areas does this number cover?
Garland, Rowlett, Sachse, Wylie and Richardson. The service areas page lists the ZIP codes.
Will this site charge me?
This site doesn't bill you. The contractor you hire sets the price, so ask for it before agreeing to any work.
Do I have to hire whoever answers?
No. You can end the call at any time and talk to someone else.
Door stuck, or opener dead?
Call this number and tell the independent contractor you reach what the door is doing.